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Engaging our Services
Before undertaking an engagement, we discuss, and then execute, a written contract or
engagement letter with a client. This agreement states:
- The specific services we will perform.
- The site or sites, business, industry, or event that is the focus of the research.
- Information we will rely on the client to provide.
- The type of deliverable we will provide.
- Expected fees required to fully complete the specified services and payment terms.
Discussing a Project: We ask interested parties to discuss their project with us before we propose
a scope of work and cost estimate. Under most circumstances, we respond to inquiries within 24
hours, and can provide an engagement letter for a knowledgeable and prepared client within one
week. In crisis situations, we can respond more rapidly, but will still require an executed
engagement letter and retainer before beginning work.
Fees for Service: Our fees are based on the professional time and direct costs required to fully
complete a project. Direct costs include printing, travel, Geographic Information System charges,
and proprietary data charges. An initial payment or retainer is required before we commence work,
with progress payments made monthly or at specific progress milestones.
Quality Assurance: Enalysis follows a written quality assurance program, based on the elements of
ISO 9000. Among the quality assurance steps we insist upon are the use of a sound, written
methodology; documentation of important sources; identification of important assumptions; file
organization and retention schedules; proper summarization of technical work; and high quality
standards for written reports and graphics.
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